Frequently Asked Questions

MY PROFILE

How Can I Change My Password?


BREZAA is a password-free app. You will sign in using an Apple ID or a Facebook account.

How Do I Upload Images?


You can upload images in three different ways: • From your Instagram account • From your phone's gallery • By taking a new picture with your camera.

How Can I Delete An Image?


You can delete any image by going to your Profile, tapping on the edit icon on the upper part of the screen and tapping the “x” icon on the image.

Can I Change My Interests?


Yes, of course. You can change and add new interests at any time. To do so, go to your Profile and then to Interests.

Can I Change My ICEBREAKERS?


Yes, you can. To change and add ICEBREAKER, go to your Profile, then to ICEBREAKERS, at any time.

How Can I Change My Username?


• If you signed up using your Facebook account, to change your name on your BREZAA profile, you need to change your name on Facebook. As soon as you change it, your details will be updated on your BREZAA profile! • If you created your profile via Apple ID, you can change your name directly on the BREZAA app.

How Can I Change My Gender?


To change your gender, go to your Profile, About You, and then Gender. You can select the correct gender under the section Gender. Please be aware, you can only change your gender once, and you won't be able to change it back in this version of the app! For assistance with this, please do not hesitate to contact us at info@brezaa.com.

How Can I Change My Age?


• If you signed up using your Facebook account, to change your age on your BREZAA profile, you need to change your age on Facebook. As soon as you change it, your details will be updated on your BREZAA profile. • If you created your profile via Apple ID, you must be 18, but you can't update your age directly through the BREZAA app currently, you need to update your age with Apple and the details will be updated on your BREZAA profile the next time you log in.

I Can't Upload Images to my Profile


• If you're having trouble uploading an image from Instagram, make sure your profile is public. You will be asked to give BREZAA access to your profile images. • If you're having trouble uploading an image from your phone or taking a picture with your camera, make sure you've allowed BREZAA access to your phone's photos/gallery and to your camera. • If you have denied BREZAA access to them, go to your phone's Settings, find BREZAA and enable access to your camera and pictures.

How can I Change My Profile Picture?


The first picture in everyone's profile is their main profile picture. If you want to set another image to be the profile picture, go to your Profile, tap on Edit Profile, then drag and drop the image you would like to have as the main one.

How Can I Change My Location?


Your location will be automatically established by your phone's GPS.

How Do I Turn Off Notifications?


If you want to turn them off, go to Profile, Settings, Notifications and switch them off. Be aware that you may miss messages or ICEBREAKERS by turning notifications off.

How I Can Sign Up?


We have 2 ways with which the users can sign up: • Apple ID • Facebook account.

How Can I Delete My Profile?


We are sorry to hear that you want to leave B. To delete your account, go to My Profile, Settings, and tap on Terminate Account at the bottom right of the screen. You're welcome back anytime!

How Can I Recover A Deleted Match?


Unfortunately, it is not possible to recover a match that you have deleted. To make sure no one accidentally deletes matches, BREZAA asks you to confirm that you really want to delete that match beforehand.

HOW DOES BREZAA WORK? Personality & Interests


You will choose things you like doing, sometimes do or dislike doing from a list of suggestions. Other users will do the same. When you visualize their profiles, you will see their percentage of compatibility with you: • Below 20% the percentage will be red • Between 20% and 60%, the percentage will be orange • Below 60% will be green.

Match Via Likes


You can match with a user by liking their profile (tap on the green checkmark) (add green checkmark). If they also like your profile, you will be notified, and will then be able to start a conversation with that user

Match Via Icebreakers


We know a lot of people match on dating apps and never talk, so we created ICEBREAKERS; a game-changing conversation starter. Users choose four statements from our fun list and answer either true or false for each of them. You will then try to guess their answer. If the other user accepts the ICEBREAKER, it's a match.

Save A Profile


We know that your day might be really busy so you can save a profile to interact with people later. Saved profiles will automatically get deleted after 48 hours.

How Do I View User Profile Information?


To view the user's information, tap on the user profile picture. You will be able to see the bio, more pictures and other details.

How Do I View Personality And Interests?


To view the user's personality and interests, tap on their profile picture and on the bottom left you will see the percentage of compatibility. By tapping on the COMPATIBILITY icon (add icon), you will be able to view their interests in more detail.

How Can I Send ICEBREAKERS?


You can send ICEBREAKERS by tapping onto the ICEBREAKERS' icon (add icon). The icon can be located in three ways: • Directly from the user's profile - the ICEBREAKER icon will be at the bottom of the page. Tap on it to view and send an ICEBREAKER to that user • From the interests detail page - once you tapped on the COMPATIBILITY icon on the bottom left of their profile picture to view their interests in detail, scroll down and locate the ICEBREAKER icon • From the Saved Profiles section - tap on the user profile picture and you will see the ICEBREAKERS icon on the bottom of the user's profile.

How Can I Recover A Deleted Match?


Unfortunately, it is not possible to recover a match that you have deleted. To make sure no one accidentally deletes matches, BREZAA asks you to verify that you want to delete a match.

How Many ICEBREAKERS Can I Send Per Day?


You can send a maximum of 5 ICEBREAKERS per day.

How Many Profiles Can I Like Per Day?


You can like a maximum of 30 profiles per day.

Can I Go Back If I Make The Wrong Action?


Unfortunately, you won't be able to go back.

Why Am I Seeing People From Another Region That Is Not The Same One I Am In?


BREZAA shows you people in or very close to your location so make sure you allow the app access to your device location (GPS coordinates). To do this, go to your device’s Settings: • Android - go to Location, App Permissions, then select Allow only while using the app • iPhones - scroll down to BREZAA and then ensure While Using the App is selected under the Location menu. Also, make sure to filter by distance as you prefer. To do this go to My Profile, then Match Filters and change the distance. As we grow you will see more potential matches.

How Can I Enable Location Services For BREZAA On My iPhone?


Open the device Settings on your iPhone, scroll down to BREZAA and then ensure While Using the App is selected under the Location menu.

How Can I Enable Location Services For BREZAA On My Android Device?


Go to your device's Settings, Location and then App Permissions. Tap on the BREZAA app and select the option Allow only while using the app.

Why Aren't I Receiving Any Matches?


You might wish to expand your location reach. To do this go to My Profile, then Match Filters and change the distance. As we grow you will see more potential matches You can send an ICEBREAKER. The more ICEBREAKERS you send, the higher will be your chances to find a match Try reviewing your profile. With a great bio, you'll have a higher chance of impressing future matches. Let users see more of your personality by sharing a little more information about yourself. You can also add more images: you can add up to six images to your profile, and having more images will increase your chances of receiving a match. Remember higher quality images always perform better.

Why Can't I Start A Conversation With Someone That I Liked?


Before any messages can be sent, two people will need to both like each other to create a connection! Once a connection is made a conversation can start. You can always send an ICEBREAKER to a possible match to start a conversation.

How do I unsubscribe from newsletters and updates?


We are sorry to hear you no longer wishes to subscribe to our newsletters and updates. All you need to do is send an email to info@brezaa.com from the email you wish to have removed from our list of subscribers and write Remove on the subject.

RULES AND SAFETY How Can I Report Someone?


You can report a user in two different ways: • From the user profile - tap on the three dots on the top right and then on Report User • From the chat with the user - tap on the three dots on the top right and then on Report User.

Are There Any Rules I Should Follow?


Yes, rules are everywhere. Please, check our Terms of Use and Community Guidelines to make sure you play safely and responsibly.

What Is Moderation?


We work hard to ensure that BREZAA is a safe and empowering platform for all of our users. We have some moderation rules, designed to protect our community. If your image has been moderated, it will be most likely for one of the reasons below: • Your image contains inappropriate content • Your image looks like someone under 18 by themselves • Your image contains a watermark • Your image has a caption or text overlaid • You have uploaded an image of a famous person or someone that is not you.

Please do not hesitate to contact us on info@brezaa.com